Insurance Representatives - How Does Yours Measure Up?



Insurance agents can be a few of the most crucial individuals you'll ever do business with. They will help you protect your house, your assets and your finances. The work of an insurance agent has the potential to conserve you from financial mess up.

You could go through your whole lifetime and not need the services of an attorney. You might live and pass away and not need to utilize an accounting professional. You can't live in "the real world" without insurance agents.

However remember ... it's YOUR responsibility to discover which protections are right for you.

Have you ever heard a story from a pal or relative who submitted an insurance claim, just to discover that the coverage their agent guaranteed was not there? I hear those stories ALL THE TIME, and at the WORST POSSIBLE TIME ... AT DECLARES TIME!

I started my insurance career as an agent in 1973. I kept my representative licenses active till 1992 when I became an insurance adjuster. Throughout that period of time, I sold almost every kind of insurance imaginable. That offered me a depth of experience in insurance sales. All of that experience did not make me a specialist in insurance. I found out risk analysis and sales methods. But I don't believe that I ever had one minutes' training in how to deal with a claim. When my clients had a claim, I gave them the business's phone number and told them to call it in. We sometimes submitted an Acord form, which is a standard market kind for filing a claim. That was all we did.

The best agent is a person who has spend time studying insurance, not a person who is a specialist in sales. The largest percentage of insurance agents of all types are sales individuals, not insurance experts. Your agent may or may not be a specialist in insurance. You'll have to just ask your representative exactly what his education level is.

There are a lot of colleges and universities that provide degrees in insurance today. In our area, the University of Georgia uses degrees in Threat Management and Insurance. It's a pretty well-respected program.

Agents can also become experts in insurance by going through continuing education, such as the Certified Residential Or Commercial Property Casualty Underwriter (CPCU) education program. Life insurance agents can accomplish the Licensed Life Underwriter (CLU) expert designation. There are other designations offered to representatives, but those two are the most commonly accepted curricula.

Representatives in a lot of states likewise need to finish a state-required variety of Postgraduate work hours each year in order to preserve their insurance licenses. The state cancels their licenses if they do not finish the hours.

An agent has a responsibility to you, called the "fiduciary responsibility." That suggests that he must keep your monetary well-being first in his concerns. If a representative offers you an insurance policy because it has a higher commission than another policy, he has breached his fiduciary responsibility to you.

Representatives generally bring a kind of liability insurance called "Omissions and mistakes" liability insurance. Omssions and errors (E&O) is the insurance that covers the agent's business, or the representative individually, in case a client holds the representative responsible for a service he supplied, or failed to offer, that did not have actually the expected or promised outcomes. This safeguards agents and their clerical staff from liability due to irresponsible acts, mistakes and omissions while performing their service. It will secure the representative from problems like the following examples:

1. loss of client information. The representative merely loses your file, physically or digitally.

2. system or software failure. Computer at the agent's workplace crashes and all information is lost.

3. irresponsible oversell. The agent sells you protection you do not require, or offers you coverage limits higher than required.

This requires but is a broad category to be. This might include charges that a representative did not sell the appropriate policy, or the appropriate quantity of coverage.

The number 4 example above is the most widespread and most hazardous for agents. Here's why.

Individuals today have several insurance exposures, like:

automobile physical damage

auto liability

underinsured or uninsured vehicle drivers exposures

house owner physical damage

property owner liability

excess liability

businessowner physical damage

businessowner liability

home-based organisations

life insurance needs

medical insurance requires

disability insurance requires

Any among the exposures noted above can effect any of the others. They are intricately woven together in each of our lives.

Any agent doing business in the modern world must do an insurance analysis of any possibility's present insurance and his future insurance requirements. To fail to do so is an invitation for a claim.

What does this mean to you?

: If your representative makes guarantees to you about protection, and your claim gets denied, you can make a claim versus the agent's Mistakes and Omissions Liability policy. You might need to get an attorney involved, but that just increases the possibility that your rejected claim will earn money.

Next: In my never-to-be-humble viewpoint, ALL agents selling ANY sort of insurance must perform a Insurance Requirements Analysis for the possibility PRIOR to selling the policy. In addition, I believe that a representative ought to carefully discuss the findings of the Insurance Needs Analysis to the prospect PRIOR to offering the policy. When the explanation is total, the agent should need the possibility to accept the policies that are offered, and validate the policies and coverages that are not offered. "Signing off" just means that the possibility specifies that the agent has actually described all coverages, and he either accepts or turns down any provided coverage.

Both parties. the representative and the insurance policy holder ... benefit in this transaction. The insurance policy holder has a complete description of the policy he's buying and its relationship to all his other insurance. The representative offers the right protection, and significantly decreases the danger of a lawsuit or claim versus his E&O coverage for offering the incorrect coverage.

Here's exactly what an insurance analysis procedure must look like.

1. Personal Details Collection: get as much info about the insured and his family members as possible.

2. Get Copies of Existing Policies: the representative should really read the existing policies.

3. Examine Insurance Needs: figure out the appropriate protections needed and the proper policy limitations.

4. Insurance Agent Lexington SC Suggestions: what should be bought and prices.

5. Application and Sign-off Analysis: submit the application and have the insured sign off on the analysis kind.

6. Deliver the Policy: A representative ought to provide the policy in person and describe it again, not simply send you a copy in the mail.

Even after all of the training and education that any insurance representative acquires, the representative is still not an expert in how to manage an insurance claim. For most representatives, finding out the claims process would be a waste of their time, given that most representatives are not accredited to handle claims.

Sure ... some representatives will be given a small claims settlement authority by the business they work for. Some agents will have the ability to settle claims up to about $5,000.00, then only in the residential or commercial property side of the claim ... such as a small water loss or a theft. But, for the most part, the insurer concentrates claims managing with the claims employees and independent claims adjusters.

The most essential methods you should draw from this post are:

1. Interview EVERY insurance agent to discover their level of expertise. Just work with the most qualified, educated and experienced representatives. Let the inexperienced representatives practice on individuals who don't care about protecting themselves properlies.

2. Don't constantly chase after the lowest premium. You get what you pay for. If an extremely certified agent takes care of you, you 'd be better served to pay a higher premium. You do not drive the most inexpensive car you can discover, do you?

3. Never ever be hesitant to call the Department of Insurance of your state if you have problems with your representative. Representatives are controlled for a factor.


Agents usually carry a type of liability insurance called "Errors and Omissions" liability insurance. Errors and omssions (E&O) is the insurance that covers the representative's business, or the agent separately, in the event that a customer holds the representative accountable for a service he supplied, or stopped working to provide, that did not have the expected or guaranteed results. Next: In my never-to-be-humble opinion, ALL agents selling ANY kind of insurance ought to carry out a Insurance Requirements Analysis for the possibility PRIOR to offering the policy. Even after all of the training and education that any insurance agent acquires, the agent is still not an expert in how to deal with an insurance claim. For a lot of representatives, finding out the claims procedure would be a waste of their time, since most agents are not licensed to deal with claims.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

Comments on “Insurance Representatives - How Does Yours Measure Up?”

Leave a Reply

Gravatar